WELCOME BONUS100% Up To £/$/€150
LANGUAGESEnglish, Finnish, German + 2 more
CURRENCIESAUD, CAD, EUR + 4 more
SOFTWARENet Entertainment, Microgaming, Betsoft + 9 more
Different online casinos have different sets of rules and policies for how they handle aspects of their business. Casino Adrenaline is a site that's been around since 2014 that has a set of policies that make it very difficult for players to feel good about their experience. Though they are licensed in Curacao, these policies really undermine any credibility that this operation may have overall, and it's a shame because the rest of what they have to offer is promising to players.
For a good example of how this site looks promising at first, consider the fact that they offer games from Net Entertainment, the Microgaming Quickfire platform, 1x2 Gaming and other providers. This is all combined into a great instant play platform that gives players access to tons of high-quality titles in an easy-to-use environment.
On top of this, they have a super-solid mobile client that allows you to get in on the action from wherever you want. Unlike some providers that only allow certain phones for their mobile games, you can play through the instant play site on any smartphone, tablet or other mobile device that has an updated Internet browser with Flash capabilities. This adds a high level of flexibility.
As you can imagine with this many high-quality software providers in one place, there are a ton of online slots to choose from. The progressive jackpots from Microgaming are available, but it's important to note that they do not have the Net Entertainment progressives. This is a bit of a drag, but it's hard to complain with so many other top-tier games available. Since their entire library can be played via mobile or the instant play software, you'll have plenty of accessibility to these titles as well.
The table game selection is definitely not lacking here. They have a number of different options from the different providers, and this includes video poker, casino poker, blackjack and the classic titles you'd always expect like craps, Baccarat and roulette. For players who have an inclination towards skill-influenced games, their blackjack and video poker selections are fairly deep. If you're looking for a specific type of table game, chances are that you'll find it here.
Payments and the Big Problem
This is a pretty heavy subject for Casino Adrenaline, but let's start with the available banking methods. Neteller and Skrill are the top eWallet options, but you can also pay with Visa, GiroPay, Dotpay, iDeal, MasterCard, Trustly, WebMoney, Trustpay and a handful of other options. They have a good selection of payment methods for their players, but there are a couple of major problems.
The first problem is the withdrawal limits. You can cash out up to $2,000 per week, but this is capped at $5,000 per month. We're never fans of these withdrawal limits on the weekly level, but when they come on the monthly level, they're a major problem. What makes it even worse is that this isn't even the worst problem they have with payouts.
In their terms and conditions, they have an exceptionally predatory line that states that if you have winnings after claiming a bonus, and you don't get those winnings within 45 days of requesting your withdrawal, then they are forfeited. This basically means they could stall you out on a withdrawal if they wanted and then forfeit your winnings. When you combine this with the low withdrawal limits, then it's absolutely ridiculous.
Support and Customer Service
They have the usual selection of live chat and email options, but there is no option for telephone-based support. This will be a problem for many players, though some won't think it's that big of a deal. If you really prefer the telephone support line, then it's probably going to be a big disadvantage for you. With that having been said, their support team is available around the clock, day and night, so there is no gap in service from the customer service team, which is a plus.
It's sad in a way that such a promising online casino would have such ridiculous predatory terms and conditions on withdrawals. Because of these terms, we would have to recommend players take their business somewhere else. It's an extremely shady practice that no reputable online casino would take part in, regardless of whether the withdrawal limits were in place or not, and the only purpose it could possibly serve would be to steal winnings from players.
If they were to eliminate this set of problems from their terms and conditions and build up a history of taking care of their players with reliable withdrawals, then this could easily become a sought-after place to play. Until that day comes, it's best that players stay away.