JURISDICTIONCuraçao, United Kingdom
CURRENCIESAUD, CAD, EUR + 6 more
SOFTWARENet Entertainment, Cryptologic, Betsoft + 7 more
Gold Spins Casino is a very new site that's only been operating since 2015. While their lack of experience would seem to be a disadvantage at first, they seem to be doing all of the right things to start to build a solid reputation for themselves. They have licenses in both Curacao and the United Kingdom, and the UK license in particular shows that they must be operating within the bounds of what's considered acceptable for their business practices and operating procedures.
The software that an online site chooses to offer will be a large factor in their success. Here you'll find that their software selection includes Net Entertainment, NextGen, Novomatic, Aristocrat, OMI Gaming, Leander, BetSoft and other providers. This bodes extremely well for players who are looking to get everything they can under one roof since that eliminates the need to jump around from site to site to try out new games.
In terms of how players can connect, everything is based around an instant play platform. As long as you have an updated web browser that uses Adobe Flash, then you'll be able to connect and play, so it doesn't really matter what kind of computer you use or what operating system you have. Windows, Mac and Linux can all be used to play here.
Their mobile offering is also given through this web interface. This creates as inclusive as an environment as possible since players don't need to have a particular type of phone or tablet to play, and that's a big advantage.
As the name Gold Spins Casino suggests, this site centers primarily around offering players hundreds of online slots to choose from. They have classic, video and progressive titles from some of the biggest names in the industry, and this includes the high-quality 3D slots from BetSoft as well as the award-winning titles from Net Entertainment. Overall, it would be hard to ask for more in the quality department from this particular site, especially since you get to play games developed in many different styles from a variety of companies.
Even though table games aren't referenced in the title of this establishment, they actually have an impressive selection. The reason for this primarily comes down to the fact that they have games from so many providers. This gives players a mix-and-match setup with roulette, Baccarat, craps along with several types of video poker, blackjack and casino poker games. It's easy to see that their overall game selection will appeal to a wide variety of individuals with different tastes and preferences.
Payment Methods and Cashier
The selection of banking methods at this casino is pretty straight-forward. They have a good number of credit cards and electronic wallets to choose from, and this includes Maestro, Visa, MasterCard, Skrill, Neteller, Paysafecard and a few other methods. Their reputation in the short time that they have been around has been for reliable, but somewhat slow cash outs, with some players having to wait a week or so before getting their funds.
It's worth pointing out that there's a withdrawal limit of €2,500 each week, but this does not apply to progressive wins. While we aren't a fan of withdrawal limits like this, the simple fact of the matter is that it won't affect the vast majority of players.
Support and Customer Service
One weakness for this site is that they have no telephone-based customer service. The live chat option is also not available 24/7/365, and it can only be used from 9 am to 12 am (midnight) GMT. This is a significant weakness for many players since that only leaves the email option for certain hours.
We contacted the live chat customer service option to ask a few questions for this review. While we were connected to an operator right away, the operator seemed a bit overwhelmed, and it took several minutes before we were given a response to simple questions like what year the site first opened.
Gold Spins Casino is a very new site, and they have not had the time to build a reputation like many of their competitors. However, if they keep going in the direction that they're going right now, their reputation is going to be for mediocre cash out speeds and mediocre customer service. It's a shame to see a new site start off on the wrong foot, and hopefully they will correct their course before they build a history that really sticks to them for the long run. Only time will tell if they tighten up their standards or if they decide that mediocre is good enough for them and their players.